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PS: Our Craftsmen would Love to Custom Make the same Piece as per your requirement. Please get in touch with us with your Custom Requirements.
This product comes with a 1-year warranty which covers manufacturing defects, inherent termites and borer issues.
For upholstered products, the warranty applies to the frame, mechanisms, if any.
This limited warranty does not apply to the following:
As per the industry standards, unevenness of up to 5 mm is accepted widely due to differences in floor and surface levels. This is not covered in warranty.
Yes, Custom Houzz provides the free-delivery service across all over India conveniently. In case, you don't find the delivery option on your PIN code, then please get in touch with our customer support team. But the free shipping is only applicable for the very initial attempt of a visit to your given shipping address. Due to any reason, the delivery is missed; an extra prepaid charge of Rs. 500 would be applicable for later installation visits.
The installation criteria for furniture products are decided on the basis of design and structure. For your information, the points are mentioned below:-
Such type of furniture is just ready to use; you have to position them at the decided place.Self Installation
In this case, you are provided with a free installation manual so that you can conveniently do everything. These units are designed in a way that does not require many efforts.Need Expert Installation
Some furniture units require expert installation, so for that, we provide assembly services to make your shopping experience convenient.
The installation and delivery of products at Custom Houzz are done simultaneously. In rare cases, the products get delivered before time through 3rd party logistics; then, our installation team will reach your premises within 24-48 hours. Also, the delivery team shall not be responsible for offering installation of different wall mounted units, like study table, home temple, TV unit, until the order value of 10,000. On condition that, a customer wants to assist this service, then an additional charge of Rs. 500 would be applicable during the order placing process. We never ask to pay an extra amount demanded by the delivery person. If the customer pays to the delivery executive, the Company shall not be accountable for any repayment.
Our team works day and night efficiently to deliver the premium quality of upholstered furniture items. Still, we request from customers to check on a few points for getting the desired products in your home. Take a look: -
The base composition of the furniture product is made using solid wood. On the other hand, certain specific furniture’s back panel structures or drawers back panels are composed of secondary components such as MDF, Ply, Veneer or partial board that is better suited.
The customization service is provided at Custom Houzz to make your shopping experience hassle-free. You have the choice to make the alterations in respect of size, wood finish, colour of the fabric, the utility of furniture, and many more.
Custom Houzz always strives to provide the best service to customers in every possible way and condition. Therefore, we have stocked a wide range of fabric color choices in plains and prints to fulfil your needs. You can’t provide your own fabric, but you will not regret your selection after exploring our collection.
Usually, our furniture products are designed to fit the regular entrance or door of the customer’s premises. In such cases, we always request customers to measure the dimension of the door or entrance, of the way from which they will install ordered furniture.
The upholstered products at Custom Houzz are wrapped in the finest quality of fabric to provide you with utmost comfort. Cotton, linen, velvet and many more such type of fabrics are used for upholstery. To maintain the durability, the foundation of furniture units is crafted from solid hardwood such as Mango and Sheesham. But, in the case of a certain specific unit of furniture's panel structures or back panels of drawers are crafted from the secondary material like, Ply, MDF, partial board, or Veneer that is perfectly suited.
Custom Houzz always strives to deliver you the best products. But, please note that in the case of solid wood furniture items, slight grains would be beautifully visible. Also, there may be a little variation in finish between the real product and 3-D designs that are being showcased on our Website. Sometimes, this difference may occur on account of the display resolution.
Wooden furniture products from our collection are available with a one-year warranty that includes inherent termites, any kind of manufacturing defects, and borer problems.
In the case of the upholstered part, the criterion for warranty applies to its operation, foundation, if any.
The above-stated limited warranty is not valid in the following situations:
According to the standardize terms of industry, unevenness till 5 mm in furniture is acceptable. This generally occurs due to variation in floor and surface level. Well, the minor difference is not covered in the rules of warranty.
The team Custom Houzz is exceptionally dedicated to dispatching your desired products within 3 to 4 weeks of the timeline. If the products are readily available in inventory, then it might get dispatched before the timeline to deliver to the customer. But, in the case of unusual situations such as riots, transport strikes, natural calamities (like floods, earthquakes, rains, etc.), then it might affect your estimated delivery duration compared to standard time. Worry not; in such unavoidable conditions, Custom Houzz will give you updates about your products. We will be responsible for keeping your ordered products on priority and deliver to you at the earliest possible time. Hereby, we humbly seek for your cooperation in the above extraordinary situations, as your support is important to make sure that we always keep serving you with premium quality of furniture. Talking about the custom products, they undergo a procedure for making from scratch, so sometimes the delivery time can get extended.
Note: Please be informed that the delivery duration may vary on the basis of the shipping location.
The wooden packaging material used for shipping a product is a property of Custom Houzz, and should not be disposed of by any customer. We believe in recycling these wooden carats and packing material; hence we would like to collect these back from the customer and re-use it.
Yes, all the offered products prices are inclusive of all the taxes with free delivery and installation.